The contract specified in 1 (b) below (“The Contract”) for any of the tours/safaris described herein is between all persons named on the Booking Form (“You”) and Salt Holidays Ltd (‘The Company’ and “we” and “our” and “us”) and is made subject to the conditions below. By booking your trip with us you agree to be bound by these Booking Terms and Policies which govern our operational responsibilities, cancellation policy, and limitations of liability. Please read carefully these terms and conditions before securing your holiday with us.
1. Securing Your Safari Booking
(a) To secure your booking you will be required to complete, sign, and send back the Salt Holidays Booking Form shared with you by our journey expert or consultant.
Note: Upon filling in the booking form, you are required to make a 30% deposit of your total safari cost and full payment for trekking permit fees if trekking gorillas, golden monkeys, and chimpanzees.
Trekking permit fees are non-refundable once permits are secured and entry permit fees for relevant parks and activity can only be secured upon receiving full payment of trekking permit fees.
For all bookings confirmed within 30 days of departure, 100% full payment is required and must be remitted upon confirmation to facilitate advance preparation.
(b) We “SALT HOLIDAYS LTD” shall accept your booking and shall come into effect upon confirmation of receipt of a confirmation from your tour consultant.
2. Your financial guarantee & protection
Salt Holidays Ltd is licensed with the Uganda Tourism Board and with financial strength to secure your safari in uncertainties. We guarantee the safety of your deposit and refund in case of cancellations according to our cancellation guidelines.
3. Amendments and Cancellation of your safari booking with us.
(a) Amendments by You, Our team is so flexible to make every effort to assist you
You reserve the right to alter/amend your safari bookings previously confirmed within 56-30 days before departure. The request to alter/amend bookings must be received in writing. Salt Holidays Ltd shall confirm changes and revert in writing within 24 hours. All amendments should be reconfirmed by both parties.
(b) Rescheduling of bookings
You may reschedule your safari/tour by choosing new dates of travel and this should not be later than 45 days prior to departure. Should your new acquisition of trekking permits already be confirmed/secured, you will be required to meet the cost of new permits and any other additional cost that may be required or imposed by a supplier providing in full or parts of the arrangements canceled.
(c) Cancellation of bookings
Pre-payments and where applicable relevant trekking permit fees for gorillas, golden monkeys, canopy walk, and chimpanzees.
| Date when written Cancellation notice received | Percentage Fee refundable |
|---|---|
| 56 days or more prior to departure | Deposit & full payment of trekking |
| 42 to 55 days prior to departure | 35% of the Tour Price forfeit |
| 28 to 41 days prior to departure | 50% of the Tour Price forfeit |
| 14 to 27 days prior to departure | 75% of the Tour Price forfeit |
| Less than 14 days prior to departure | 100% of the Tour Price forfeit |
(d) If you cancel a booking 56 days or more prior to departure and that cancellation is not a result of non-payment or other breach of these Terms, the monies You have paid as a Deposit for the booking will be refunded less trekking permits if secured.
Note: Proof of secured permits must be availed by the company if permit fees are held back as a confirmation that your permits were processed.
(e) Amendments or Cancellation by Salt Holidays Ltd.
(i) If you do not pay the balance of the holiday price by eight weeks (21 days) before the departure date, the Company reserves the right to treat the booking as canceled, and to envy cancellation charges.
(ii) Every effort will be made to operate all holidays as contracted.
However, we do plan the arrangements many months in advance and occasionally we may have to make changes and we reserve the right to do so at any time. In the event of any cancellation, the Company will use its best endeavors to offer alternative arrangements of a comparable standard or to make a full and prompt refund for all monies paid by you.
(iii) The Company will not normally cancel any holiday within 21 days of departure, except in circumstances outside the Company’s control in the event of war or threat of war, riot, civil strife, industrial dispute, terrorist activities (threatened or actual), natural and nuclear disaster, fire or adverse weather conditions, or other circumstances amounting to force majeure. The Company will then use its best endeavors to offer you an alternative holiday of comparable standard or make a full and prompt refund of all monies paid to it by you.
(iv) In the rare event of cancellation becoming necessary within 21 days weeks of departure date for reasons other than the force majeure circumstances described in the preceding paragraph, then the Company will offer, whenever possible, comparable arrangements or a full refund of all monies received by the Company from you
(v) The Company reserves the right to alter routes, schedules, itineraries, amenities, and mode of transport, without prior notice, during the period of the holiday, due to circumstances or events which affect the stated intentions of the holiday. These influences may include but are not limited to, sickness, mechanical breakdown, events emanating from political disputes, acts of terrorism (threatened or actual), entry of border difficulties, adverse weather conditions, earthquakes, and other unpredictable or unforeseeable circumstances.
4. Arbitration, Law and Jurisdiction
Any matters arising from this Contract shall be governed by and construed in accordance with Uganda law and subject to the exclusive jurisdiction of the Courts of Uganda. Should you have a complaint about any aspect of the Company’s arrangements for your holiday, the complaint should be reported immediately in writing to allow the Company to be given the opportunity to investigate and rectify the matter during your or post-holiday. If your complaint is not resolved during your holiday, please follow this up by email through your journey experts 15 days post your safari with us.
5. Data Protection Policy
In order to process your booking and to ensure your travel arrangements run seamlessly and meet your requirements. The company requires you to use the information you provide such as your full name, passport numbers, address, any special needs/dietary requirements, etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass on the information to the various relevant suppliers of your travel arrangements such as hotels, transport companies, Uganda Wildlife Authority, Rwanda Development Board, etc. The information may also be provided to security or credit card companies, and public authorities such as customs/immigration if required by them, or as required by law. Additionally, we will not, however, pass any information to any person not responsible for any part of your travel arrangements. If we cannot pass this information to the relevant suppliers, it becomes impossible to provide your holiday.
By booking your holiday with us, you consent and agree to the above booking terms and policies set by Salt Holidays Ltd.